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Shipping Policy TCG Super Store™”

At TCG Super Store™, we are proud to offer reliable shipping services to customers worldwide. This Shipping Policy explains how orders are processed, shipped, and delivered.

TCG Super Store™ is operated by TCG, LLC (DBA: TCG Super Store™ ) and has been serving customers since 2012.

Shipping Coverage

• We ship to customers worldwide, subject to carrier availability and local regulations.

Shipping Costs

• Free standard shipping is available on all orders unless otherwise stated at checkout.
• Any optional upgraded or express shipping options (if available) will be clearly displayed during checkout.

Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

Estimated Delivery Time

• Delivery times vary depending on destination, carrier, and customs processing.
• Estimated delivery timelines are not guaranteed and may be affected by external factors beyond our control.

Tracking Information

• Tracking is available for all shipped orders.
• Once your order is dispatched, tracking details and the carrier information will be sent to your registered email address.

Express Shipping

• Express shipping options may be available for select destinations.
• Availability, pricing, and delivery estimates for express shipping (if offered) will be shown at checkout.

Customs, Duties & Delays

• International shipments may be subject to customs inspections, duties, taxes, or import fees.
• Customers are responsible for any customs-related charges imposed by their local authorities.
• Delivery delays may occur due to:
  
  Customs inspections
  Weather conditions
  Carrier or international courier delays
  
  

TCG Super Store™ is not responsible for delays caused by customs authorities or third-party carriers.

Incorrect or Incomplete Address

• Customers are responsible for providing a complete and accurate shipping address at checkout.
• We are not responsible for failed deliveries, lost packages, or additional charges resulting from incorrect or incomplete address information provided by the customer.

Lost or Delayed Packages

• Once an order has been shipped, responsibility transfers to the carrier.
• If your package is delayed or marked as delivered but not received, please contact us and we will assist you in opening a carrier investigation where possible.

Contact Information

For shipping-related questions or assistance, please contact us at:

discounts@allpokemoncards.shop

Business Contact Information

TCG, LLC

DBA: TCG Super Store™

EIN: 35-2439233

Mailing Address: 12355 SW 129 COURT
#04
MIAMI, FL 33186

Email: discounts@allpokemoncards.shop

Refund & Return Policy for TCG Super Store™”

At TCG Super Store™, customer satisfaction is important to us. However, due to the nature of trading cards, sealed products, and collectibles, all sales are final, and we operate under a strict No-Return Policy with limited refund eligibility.

TCG Super Store™ is operated by TCG, LLC. (DBA: TCG Super Store™) and has been serving customers since 2012 as one of the largest online trading card marketplaces.

Returns Policy

• We do not accept physical returns under any circumstances.
• In approved refund cases, customers are not required to return the product.

Refund Request Window

• Refund requests must be submitted within 3 days of confirmed delivery.
• Requests submitted after this period will not be eligible for review.

Refund Eligibility

Refunds are only approved in the following cases:

• Product received is damaged during shipping
• Incorrect item received compared to the order placed

❌ Change of mind, buyer’s remorse, or personal preference is NOT eligible for a refund.

Refund Types

Depending on the issue, the following refund options may apply:

• Minor defects or cosmetic damage: Partial refund
• Major damage or wrong item received: Full refund
• Store credit may be offered at our discretion in certain cases

Refund Method

• All approved refunds are processed only to the original payment method used during checkout.
• Processing times may vary depending on the payment provider.

Review & Approval Process

• All refund requests are manually reviewed by our support team.
• TCG Super Store™ reserves the full right to approve or reject any refund request after review.
• Submission of a request does not guarantee approval.

Proof of Claim (Required)

To be eligible for a refund, customers must provide:

• Clear photos and/or videos showing the damage or incorrect item
• Order number
• Email address used at checkout

⚠️ Refund requests without proper proof may be rejected.

Non-Refundable Situations

Refunds will NOT be issued for:

• Incorrect selection, personal preference, or expectation mismatch
• Opened or tampered sealed products (including packs, boxes, or cases)
• Shipping delays beyond our control
• Carrier delays, weather issues, or customs-related delays
• Failure to read product descriptions or policies

Contact for Refund Requests

For refund-related inquiries, please contact us at:

discounts@allpokemoncards.shop

Business Contact Information

TCG, LLC

DBA: TCG Super Store™

EIN: 35-2439233

Mailing Address: 12355 SW 129 COURT
#04
MIAMI, FL 33186

Email: discounts@allpokemoncards.shop